Shipping Policy
Shipping Information :
At ZAVYA Scents, we strive to process and deliver your orders as quickly and efficiently as possible. Please review our shipping policy below for details regarding order processing and delivery.
Order Processing :
- All orders are processed within 1–2 business days after confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- You will receive an order confirmation and tracking details once your order has been dispatched.
Delivery Time :
- Standard delivery across Pakistan typically takes 3–5 business days.
- Delivery times may vary depending on your location, weather conditions, public holidays, or courier service delays.
- Remote areas may require additional delivery time.
Shipping Charges :
- Shipping charges will be displayed during checkout, where applicable.
- Free shipping promotions may be offered from time to time and will be clearly mentioned on our website.
Order Tracking :
Once your order has been shipped, you will receive tracking information via SMS, email, or WhatsApp (where applicable) so you can monitor the status of your delivery.
Delivery Attempts :
Our courier partners may contact you before delivery. Please ensure your contact information and shipping address are accurate to avoid delays. If a delivery attempt is unsuccessful, the courier may reattempt delivery or return the parcel.
Incorrect Address Information :
ZAVYA Scents is not responsible for delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer. Please verify your details before placing an order.
Damaged or Missing Items :
If your order arrives damaged or if any item is missing, please contact us within 48 hours of delivery with your order details and supporting photos so we can assist you promptly.
Contact Us :
If you have any questions regarding shipping or your order status, please contact our customer support team.
ZAVYA Scents :
Inspired by Luxury. Crafted for Confidence. ✨